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Unlock Transformational Customer Experience in Just One Day

Join us for a full-day, interactive masterclass to learn everything you need to turn customer experience to your advantage.

šŸ˜€Achieve meaningful breakthroughs in customer satisfaction

ā¤ļøImprove customer retention significantly

šŸ’°Boost your overall revenue

šŸ’”Gain actionable insights directly from industry-leading experts

šŸ’ŖLearn strategies that have proven successful

*Grab our early bird discount and save 50%

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Interact RDT Has the Skills You Need to Succeed & Grow

For over two decades, Interact RDT has been at the forefront of delivering unparalleled customer experience and user experience solutions. Our clientele includes global leaders who testify to our ability to consistently provide top-notch quality while ensuring significant cost savings.

Now, we’re opening the vault of our experience to empower businesses like yours. Unlock key strategies to outperform your competitors, ensure lasting customer loyalty, and elevate your profitability.

Projects
2,500+
Happy Clients
200+
Years of Business
18+
Years of Collective Experience
300+

Masterclass Agenda

Your day at Interact will be transformative. Here's what you'll learn.

Morning Sessions

08:30 - 09:00

Registration

Sign in and collect your welcome kit

09:00 - 09:40

Introduction to CX and its Importance

Definitions, statistics, and real-world examples

Dave Benjamin

CEO

09:50 - 10:30

Understanding Customer Journey Mapping

Create your own basic journey map

Jessica Ferreira

Senior Consultant

10:40 - 10:55

Coffee Break

Grab a cup of coffee and network

11:05 - 11:45

Touchpoints & Pain Points in CX

Identify and analyze critical customer interactions

Leanne Rimer

Senior Consultant

11:55 - 12:25

Quick Wins for Immediate ROI

Easy changes with impactful results

Sally Sabra

Senior Consultant

Afternoon Sessions

12:35 - 13:35

Lunch & Networking

Casual time to network and discuss

13:45 - 14:25

Implementing CX Strategies

Proven methods for long-term success

Jessica Ferreira

Senior Consultant

14:35 - 14:50

Coffee Break

Grab a cup of coffee and network

15:00 - 15:40

Case Studies: Success and Failures

Analyzing real-world examples to understand best practices

Gary Greenfield

MD

15:50 - 16:20

Q&A and Wrap-up

Recap and an open floor for questions

16:30 - 17:00

Drinks & Networking

Wind down and expand your professional network

DETAILS ABOUT NEXT EVENT

something here about the next date, the facilities, etc.

Two Decades of Client Success

Over the years, our partnership with industry leaders has enabled them to soar to new heights.

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Common Questions Answered

You may have questions. We have answers